North Brink Practice

North Brink Practice 2024-04-23 Person 3 5 0

The waiting time on the telephone system can be excessive.

Improve the telephone system

North Brink Practice 2024-04-23 Person 5 5 0

Needed a tetanus vaccine quickly and was seen within 30 minutes of telephone call. Excellent service.

It was difficult to get through on the phone initially, but once I had got through couldn’t fault the system.

North Brink Practice 2024-04-23 Person 4 5 0

I've always found all the staff at North Brink to be very helpful especially the nurses since I've had this troublesome ulcerated leg. My only complaint is the lack of disabled parking spaces in the car park which I know is a problem that isn't easy to resolve

See above re car parking

North Brink Practice 2024-04-23 Person 3 5 0

Tried for 2 days on the phone without getting an appointment, managed on the 3rd day. Even tried at reception but got no help.

Allow non urgent appointments to be booked via phone or visit in advance.

North Brink Practice 2024-04-23 Person 3 5 0

Long ques for appointments on the telephone lines. I feel I require physio due to condition and other health issues. As opposed to home exercises as there is an underlying cause as opposed to putting g a plaster on it. Health care provider should have put me on the 3 month waiting list. She did not have time to read my pass amount of medical history.

Booked me a follow up appointment. As opposed to, go away and do this.